Need your call retuned or and small piece replaced? Purchase a "repair ticket" so we can have your order on record and leave us a note on repairs needed at checkout. Then send us your call via any shipping carrier of your choice. If you use the post office please send to our PO Box 816, groves,tx 77619. If you use UPS or Fed Ex please send to 4970 wilson, groves,tx 77619. We charge a flat fee for all repairs, just $15.00. Repairs can take up to 3 weeks to complete in some cases. If your call needs extensive repairs or is missing an entire piece or you need the repair expedited please choose one of our other repair options.